Rewards & Loyalty Program Rules

If you have any questions about our Rewards & Loyalty Program, if you're experiencing redemption issues, or if you need help setting up a registered 'enrolled' account, rest assured we are here to help. Please email info@smeincusa.com for assistance.

1. The SME, Inc. USA Rewards & Loyalty program does not apply to "Guest Checkout" transactions. Customer is required to log in to their registered 'enrolled' account with SME, Inc. USA to earn & redeem reward points.

2. If a customer with a registered 'enrolled' account chooses "Guest Checkout", SME, Inc. USA is not required to transfer points that "would have been earned" to the customer's registered 'enrolled' account.

3. One point is earned for every dollar spent on www.smeincusa.com. Not including tax or shipping.

4. Points are based on "ship-to" addresses only and cannot be combined with other "ship-to" address locations.

5. Rewards points can be redeemed for discounts off future orders at a rate of 1 cent per point.

6. Redeemed points are non-refundable.

7. Rewards may be modified or terminated at any time without notice.

8. Rewards points and other membership-related benefits are not transferable.

9. SME, Inc. USA reserves the right to add, change or remove the methods by which members can collect rewards points and the value of the points. This can be changed at any time, without notice to the customer.

10. Rewards points have no cash value and can only be used to redeem rewards offered through the SME program.

11. Rewards points may be redeemed within 12 months following posting to a Member's account. Those points not redeemed within 12 months automatically expire.

12. Members who do not have any transactions with SME during a period of 18 consecutive months may be removed from the Rewards & Loyalty Program.

13. Member agrees that any and all disputes, claims, and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action.

14. Members are responsible for the payment of any and all taxes which may result from the Rewards received as part of the Program, and for complying with all applicable laws, rules, and regulations in connection with goods or services given or received in connection with the Program.

15. Sponsor reserves the right to remove from Rewards & Loyalty Program any member whose account is not in good standing. This can be changed at any time, without notice to the customer.

16. Member is responsible for ensuring the accuracy of Member's Account.

17. Upon redemption, points cannot be combined with other offers/discounts (i.e. cannot be combined with "Promo Codes").